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Key Features

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PayPal - Safe & Secure

We only accept PayPal as payment. If you have any questions or need help with payment please contact us at: sales@voludmedical.com


How we dispatch and deliver your goods?

Currently Volud Medical will deliver to UK Mainland only. Please contact us with any questions regarding special destinations and we will be happy to help you. Royal Mail or established courier service provider such as UPS are used to deliver the goods that you buy from Volud Medical.

We endeavor that all packages are shipped discreetly and carefully to ensure your items arrive in perfect condition. All orders are dispatched within 24 hours of ordering, with most orders being dispatched the very same day if placed before 3pm during working days.

Speed of delivery to the United Kingdom

For deliveries via First Class, we estimate your order will be with you within 2-3 working days for UK mainland. Second Class deliveries are usually delivered within 3-5 working days.

Customer discretion is our priority

Volud Medical endeavors that all our packages are dispatched in secured discrete packaging for your piece of mind - we respect customer privacy. The goods will arrive in standard service providers packaging with your name and address on an appropriate label.


Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item as per delivery terms and conditions.


Unwanted orders

Must be returned by post and the cost of delivery plus 15% handling fee is payable by the customer. You may return all items within 30 days of delivery for a full refund of the cost of the product. To return an item please contact us on sales@voludmedical.com and we will provide the correct information.

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to cover our fees and expenses from you by only refunding the Buy It Now price of the item(s).

Will any return costs be refunded?

Unwanted orders must be returned by post and the cost of delivery plus 15% handling fee is payable by the customer. If you wish to return something because of an error on our part or because it's damaged or defective, contact us on sales@voludmedical.com.

We will check all items returned as damaged or defective. In the event we found no fault, we reserve the right to re-charge you for the item(s) and to recover our full fees and expenses from you.

When will I get my refund?

Volud Medical will provide your refund usually in about 2-3 weeks.

I'm having a problem and can't find the answer here. What should I do?

If in any doubt about whether or not you can return an item, just get in touch with our customer service by sending us a quick email to sales@voludmedical.com